Business survival – a checklist

Profitable and enjoyable retailing in today’s economy relies on you sparking innovation, igniting positive change and taking direct action. Fresh idea generation, improved experiences and new blueprints for success are three key elements equating to strong ROI in a rapidly changing retail landscape. I’ve developed a popular checklist used by many of my business clients…

Continue Reading →

The buying bug

This ”Buying Bug” is easy to catch and has bitten more retailers than you can imagine. The “Bug” I am speaking about is the habit of simply purchasing far too much inventory than is required for a particular retail store or department within a store. . This common practice has crippled many retailers from having…

Continue Reading →

Truth or dare

You can learn a lot about your own company, if you have the guts and an open mind enough to appreciate and respect the truth. . Companies that encourage their staff to be vocal and honest with them about how they can improve experiences, have less staff turnover, higher client retention and make more profit.…

Continue Reading →

Why we bought our new car from you

My secondary title for this piece could have been – Why we didn’t buy our new car from you. Though names won’t be named, to the expert we bought our new car from, you know who you are, and we thank you very much for your exceptional service. Though names won’t be named, to the…

Continue Reading →

The magic of MACY’S

I’m an avid consumer. I love MACY’S and absolutely no doubt about it, I love to shop. My consumerism has been a great benefit to myself and my clients in more ways than one as my business has grown over the years. Being a visual person, combined with a strong background in retail and retail…

Continue Reading →

Trade shows help you grow

There’s a question that I’ve been asked from time to time regarding the importance or non-importance of attending industry trade shows. Some retailers find trade shows to be an expense they are not willing to invest in. The cost factor and having themselves or key staff away from the business is just too much for…

Continue Reading →

Executive time management

Time is one of your most precious resources. Once lost it can’t be replaced. I’ve known great executives that have become merely good executives when they simply hadn’t used their time well. On the flip side, I’ve also seen good executives turn into great ones when they’ve applied each action of their day to its…

Continue Reading →

Sales floor bully

Here’s a question that came up awhile ago from a West Coast retailer for which I do some consulting. The same question has been asked of me before from various other companies and I believe it warrants sharing.   Question: What do I do about an uncomfortable situation that’s getting continually worse as time goes…

Continue Reading →

Loosen the bone Wilma

Contrary to the belief of certain individuals, the type that maybe watch Fox news a little too much, business is strong for many companies throughout North America. Numerous business sectors are poised for strong growth and expansion as positive economic shifts are occurring in many sectors. One of the challenges for many companies when the…

Continue Reading →

Ultimate customer appreciation

When I was a retailer, in the numerous stores I operated, I never had a customer appreciation day. My staff and I lived with the awareness and philosophy that customer appreciation day was every day. My perspective on prosperous retailing was quite simple. Attract and hire those individuals that shine with positive energy, individualism and…

Continue Reading →

Page 2 of 8