Fire Away! Releasing Toxic Customers
Wake up call, the customer is not always right. Yes I know, you were programmed at an early age by your superiors that no matter what, the customer is always right. Well I’m here to tell you that’s complete malarkey. You and your company were never going to win the popularity vote with every consumer…
Shiny Happy People
The companies thriving in today’s wonder world understand that employee happiness has a direct relation to their branding, image, profit and longevity. You don’t have to look far to understand that initiative equates to happiness in the workplace and marketplace. Look around and you’ll see those that are most inspired and coached to excellence at…
Idiots Sell Rolexes
I love the times we live in, never before has there been so much opportunity and inspiration around every corner. Retailers that understand how to play the game of servicing the ever evolving consumer stand to reap the profit and glory that’s created inside the brick and mortar shops they take pride in operating, along…
10 Things I Rate About You
Not to be confused with the 1999 movie 10 Things I Hate About You, staring Heath Ledger and Julia Stiles, however some would say there was karmic wisdom in that film as there will be in this written text. When one first walks into a business that may be going through a transitional period,…
The Magic Of Mindset
Life is great, business is wonderful, and the future is bright. I had the joy of celebrating my 49th birthday this past week, glasses were raised, stories were told, music played and laughter was heard. I live in complete appreciation of my life, it’s magical, and I would have it no other way. The fact…
Break The Rules
One of the biggest reasons many businesses of our day are faltering or not gaining market share is because of the stubborn, outdated rules and philosophies that many just won’t let go of in the now. I’m not talking just small mom and pop shops; I’m talking businesses of all sizes that have become…
Hiring All Positions
I always give my head a shake when I encounter the “Hiring all positions” call to action some businesses simply can’t get away from doing. There is a theme that is reoccurring in these companies and their quest to hire the next wave of temporary souls to fill vacated positions of those past, whose…
Voted Most Popular
Having done sales training for many prominent public and private companies over the years, I have been witness to many obstacles that constantly cause angst in the strongest of sales managers and their sales teams. One such hurdle that affects even the most seasoned sales force is the perception of the company they represent…
Sale! Sale! Fail!
A huge shift in buying habits and trends in shopping has resulted in many retailers falling into a very bad habit of teaching their customer base to wait for a sale prior to a purchase being made. I have seen this habit become the downfall of many small to medium sized American and Canadian retailers…
Exceptional Customer Service
You can’t fake this. You and your company either deliver great customer service or you don’t. The days of being able to say that you do, when you don’t, are over. It doesn’t matter if your business is in Winnipeg or Winfield. Word of mouth has been replaced by word of mouse, Twitter, Facebook and…